TERMS AND CONDITIONS

 

All the product on www.amejewels.it are sold by Carlotta Campagnola, n. REA VR - 404385 and VAT no. 04226410233.

Ame Jewels Customer Care department is available for all enquiries regarding orders, deliveries and, more generally, purchases:

info.amejewels@gmail.com

 

GENERAL CONDITIONS OF SALE

Acceptance of the General Conditions of Sale and conclusion of the contract

The contract stipulated between Carlotta Campagnola and the Client (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by Carlotta Campagnola. Should the order not be accepted, Carlotta Campagnola shall in any case provide prompt notification to the Client. 

 

By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the "Order"), the Client confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the "Conditions").

 

These Conditions may be printed or saved on a durable medium, in accordance with the provisions of Article 12 of Italian Legislative Decree 70/2003 and Article 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.

Purchase method

The only products offered for sale by Carlotta Campagnola are those shown on www.amejewels.it at the time of placing the Order, as they are described on the relevant information pages.   

However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product's features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).

To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.

Prices and Payment Methods

The prices indicated on the Website shall be understood as inclusive of VAT.  Delivery costs and local taxes are excluded.

The following payment methods are accepted:

PayPal

Clients may pay via PayPal in accordance with the specific methods set by the same.

Credit card

Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by Carlotta Campagnola.

Under no circumstances and at no stage of the transaction shall Carlotta Campagnola be able to access the Client's credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction.  No electronic record of said details shall be held by Carlotta Campagnola and therefore under no circumstances shall Carlotta Campagnola be held liable for any fraudulent and unauthorised use of credit cards by third parties at the time of payment. The merchant reserves the right to require additional documents to prove the identity of credit card’s holder. If the documents are missing, the merchant reserves the right to cancel the order. Online security transaction is guararanteed by data cryptographic system and by protected, certified and directed links.

  

Delivery of products and associated charges

The products purchased shall be delivered to the address indicated on the Order by the Client, at the cost specifically indicated on the Website before placing the Order.

With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.

The lead times for delivery indicated by Carlotta Campagnola are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity. 

At the time of delivery, the Client shall be required to check: 

  • that the number of packages delivered corresponds to the number shown on the delivery note.

  • that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).

Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.

Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.

Right to cancel

Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.  

In order to exercise the right to cancel set out in the preceding Clause 5.1, the Client shall send notification to Carlotta Campagnola within the time limits indicated to the following email address info.amejewels@gmail.com.

In the event of cancellation, the Client shall return the products to Carlotta Campagnola at the Client's expense within 14 (fourteen) days of said cancellation to the following address:

For all orders sent from European Union countries, the shipping address is :

Carlotta Campagnola

Via Giolfino 4

Verona 37133

Italy

 

The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:

  • the right to cancel may be applied to the purchased product as a whole

  • in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging)

  • transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the Client. 

  • should the goods be damaged in transit, Carlotta Campagnola shall notify the Client, in order that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination;  

  • Carlotta Campagnola shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.

Carlotta Campagnola shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. Carlotta Campagnola may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.

In any case, the Client shall forfeit the right to cancel should FiloBlu discover any of the following:

  • that the returned product and/or its packaging are not intact;

  • that the product is without its external package and or the original internal packaging

Should the right to cancel be forfeited, Carlotta Campagnola shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the price of the product.

Privacy

Personal details collected when the Order is placed shall be used by Carlotta Campagnola solely for the purpose of fulfilling the express requests of the Client, in accordance with EU 2016/679 and the privacy statement shown on this website. Any other use of said details shall take place only with the express consent of the Client.

Applicable law

The contract for sale set out in these Conditions and its performance shall be governed by Italian Law. Any contrary legal norms and the United Nations Convention on Contracts for the International Sale of Goods shall not be applicable. Should a dispute arise, it shall be submitted to the jurisdiction of the Courts in the town where the Client is resident.